When you encounter a bug
Please let us know in case you know a bug, you can do this by ticket or by mail (feedback@barafranca.com). In case you found an abusable/exploitable bug you can you expect a reward (of one or more DC's).
Reward rules:
- Please keep in mind that many bugs are known already by our dev team, only new bugs will be able to get a reward.
- Misspellings / typos are excluded
- It's up to Omerta to decide how we will reward a report, this is based on the risk of abuse of the bug.
- It is never allowed to use or abuse any (known) bug, even if you are trying to help us out! You risk a account punish and even an akill when you are doing this.
Possessions lost
First you need to make sure that you did not make a mistake or anything else that might have caused it. As soon as you are sure that it was caused by a bug, you can report it in the Ticket System.
Our policy is to not refund anything that was caused by bugs or so called glitches. We simply cannot check what was lost and how. We will do our best to make sure the bug is fixed as soon as possible.
Developers
The Omerta crew can only report errors and bugs to the dev-team, they have no insight in the work progress it is a department on itself. Frequenting reporting the same issue/bug will not speedup a solution.
Abuse
When bugs occur in your benefit (like huge sums of money or bullets put on your account) you are not allowed to spent these items but obligated to report it to the crew. Abuse will be punished. If you abuse bug to create a benefit to your account your account will be admin killed.